head to head
Neither is simply harder - they are hard in different places. 911 Operator demands more variance; Portal demands more execution.

Optimization · Pure Optimization
A management sim where you dispatch police, fire, and medical units while handling emergency calls.

Optimization · Pure Optimization
The portal-gun puzzle game whose solutions are everything.
911 Operator leans Optimization (Pure Optimization); Portal leans Optimization (Pure Optimization).
Portal leans clearly harder on execution.
911 Operator
Mild time pressure juggling simultaneous calls
Portal
Portal placement timing modest.
Same score on reads - which means the number cannot separate them. The difference is in what each one asks of you.
911 Operator
Callers are scripted, never model you
Portal
No adversary modeling player.
911 Operator leans clearly harder on variance.
911 Operator
Incident types and call outcomes arrive randomly
Portal
Deterministic chambers; no randomness.
Portal leans a little harder on optimization, though the gap is small.
911 Operator
Fleet placement, staffing, and dispatch protocol are solvable
Portal
Pure puzzle-solving optimization.
A matching score does not mean a matching test. Two games can both sit at 10 on execution and demand completely different things of you - which is why the reasoning above matters more than the number beside it.